About us

Neem is a leading embedded finance platform that helps digital businesses seamlessly embed financial services—from payments and earned-wage access to lending products—into their platform. Founded by serial entrepreneurs and backed by global and local investors including DNI Group, Arif Habib, Outrun Ventures, SparkLabs Fintech, angel investors from Stripe, PayNet, M-Pesa and more. Neem is driving a strong impact and shaping the next generation of the financial landscape in Pakistan.

We are on a mission to empower employees by giving them access to their earned wages, anytime they need it, through Neem Paymenow (NPMN). We partner with employers who want to enhance employee financial wellness, productivity, and retention.

What we offer

• Hands-on operating experience of building pioneering digital fintech businesses with a powerful impact vision for Pakistan and emerging markets, together with a globally experienced team of operators, and entrepreneurs
• A supportive and inclusive culture designed to help you find your purpose & grow you professionally and as a person
• Competitive salary base
• Health & wellbeing allowance
• Employee stock options scheme

What are we looking for

We are looking for an experienced Senior Manager Client Success and Growth to lead the success and growth of our NPMN clients. This is a client-facing role responsible for ensuring seamless onboarding, adoption, and ongoing engagement of NPMN, our Earned Wage Access (EWA) solution. You will play a strategic role in strengthening client relationships, driving value realization, and contributing to the expansion of our client base through upselling and cross-selling opportunities.

Your responsibilities

• Client relationship management
  • Build and nurture strong, long-term relationships with employers (clients) and ensure the NPMN solution delivers sustained value across their organizations.
  • Act as the primary escalation point for clients, ensuring the timely resolution of issues and alignment with business objectives.
  • Conduct regular business reviews with clients, sharing performance insights and growth opportunities.
• Onboarding & adoption
  • Oversee the design and delivery of employee activation journeys for clients (employees) and end-users, ensuring a seamless transition from implementation to adoption.
  • Review and approve product activation materials (training guides, presentations, toolkits, etc.) to ensure consistency, quality, and impact.
  • Drive adoption by setting success metrics, monitoring usage, and client activation and enablement strategies to maximise engagement.
• Training & enablement
  • Ensure clients and end-users (employee) receive high-quality training and support, tailored to their needs.
  • Oversee the development of scalable training resources and ensure consistency across all client-facing content.
  • Leverage feedback and analytics to continuously improve the training experience and knowledge transfer.
• Commercial Growth
  • Partner with the business development and client activation teams to identify and pursue upselling and cross-selling opportunities.
  • Set and achieve account based KPIs to increase B2B2C usage by developing B2B strategies
  • Increase client retention and application usage by developing strategies for evolving partnerships.
• Insights & Collaboration
  • Gather and synthesize client feedback to inform product improvements and influence roadmap priorities.
  • Work closely with cross-functional teams (business development, customer experience, and activation teams to deliver on client expectations and enhance overall service delivery.
  • Share client insights and trends with internal stakeholders to drive strategic decision-making.

You should apply if

• You have at least a bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• You have at least 5 years of work experience in B2B sales, preferably in the financial services, EWA, payroll or HR software sector.
• You have strong presentation and communication skills, with the ability to explain complex concepts with simple, clear, and engaging content.
• You have experience in creating and delivering onboarding materials and presentations for diverse audiences.
• You have excellent organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously.
• You are familiar with technology and fintech products and services, with a willingness to learn and stay updated on new developments.
• You are aligned with our Neem core values and ready to show up daily in sync with those principles (below)

💫 Our purpose is our north star

🧗🏽 We put autonomy over control

🚴🏽‍♀️ We roll with YES mindset

🤲🏼 We speak up openly

🌿 We care about our impact

❤️ We nurture ourselves

At Neem, we are always on the lookout for remarkable talent, values fit, competence, and people driven by purpose. We are building a diverse, inclusive and authentic workplace, so if you’re excited about any of the open roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.